Troubleshooting Instagram Connection Issues with Vigent

If you hit a problem while connecting Instagram — or right after — it’s almost always one of these three. Each has a simple fix.

1) The Instagram app opens instead of the browser

Sometimes the connect link opens inside the Instagram app instead of a browser, and you see a “Sorry, this page isn’t available” or a missing-profile screen. Android sends Instagram links to the app by default.

To fix this on Android, disable Instagram’s automatic link-opening:

1. 1Swipe down from the top and tap the gear (Settings) icon.
2. 2Search “apps” in the bar and tap Apps.
3. 3Find Instagram in the app list.
4. 4Go to Defaults and tap Set as default.
5. 5Turn off “Open supported links”.

Alternative: connect on a desktop, use a phone without the Instagram app, or open the link in an incognito browser window. You can also temporarily uninstall and reinstall the app after connecting.

2) The “future activity” error

Sometimes Meta shows a message during connection asking you to enable “future activity”. You need to turn it on from inside the Instagram app settings.

1. 1In the Instagram app, go to Settings and activity.
2. 2Tap Accounts Centre.
3. 3Go to Your information and permissions.
4. 4Tap Your activity off Meta technologies.
5. 5Tap Manage future activity and select Connect future activity.

3) Messages don’t arrive after connecting

If the connection succeeded but messages aren’t arriving in your Vigent panel, check two settings: message access and the vigent-IG app permissions.

Part 1: Enable message access

1. 1In the Instagram app, go to Settings and activity → Messages and story replies.
2. 2Tap Message requests.
3. 3Turn on “Allow access to messages” and choose “Everyone” for Potential connections.

Part 2: Check the vigent-IG app permissions

1. 1In the Instagram app, go to Settings and activity → Website permissions.
2. 2Tap Apps and websites and go to the Active tab.
3. 3Find vigent-IG and click View and Edit.
4. 4Enable both “Access your business message information” and “Access your business comment information”.