01
From your Instagram or Facebook settings
- In Instagram, open Settings → Website permissions → Apps and websites (on Facebook: Settings & privacy → Settings → Apps and websites).
- Select Vigent, choose Remove, and request that your data be deleted.
- Meta sends us the request. The connection, its access tokens and the Instagram conversations from that account are deleted straight away, and you receive a confirmation code that this page confirms.
02
From the Vigent dashboard
- Go to Agents → Channels and disconnect the channel; its access tokens are deleted immediately.
- Delete conversations from the inbox.
- To close your account and delete all workspace data, send a request through support in the dashboard.
03
By email
Email [email protected] with your Instagram username or the email address of your account. We delete the data and confirm within 30 days.
Postal requests: VIGENT LTD, 915 High Road, London, England, N12 8QJ. Billing records that UK law requires us to keep are retained until that period ends.