Who we are
Vigent is operated by VIGENT LTD, a private limited company registered in England and Wales (company number 17562902), registered office 915 High Road, London, England, N12 8QJ. For the personal data of our own customers and website visitors, VIGENT LTD is the data controller.
When a business uses Vigent to talk to its own customers, that business is the controller of its customers' data and VIGENT LTD processes it on the business's behalf, as its processor.
Contact: [email protected] · +44 7747 336160 · VIGENT LTD, 915 High Road, London, England, N12 8QJ.
Data we receive
- Account and workspace information: your name, email address or phone number, business name and settings.
- Content you add: knowledge documents, products, reply policies and agent settings.
- Conversation data from the channels you connect (Instagram, Telegram, the website widget and chat links): messages, the sender’s public profile name and identifier, and attachments the customer sends.
- Technical and usage information: security events, error reports, browser type, IP address, usage times and service consumption.
- Billing information: plan, invoices and payment status. Card and wallet details are handled by the payment provider and never stored by Vigent.
Why we use it, and our lawful basis
- To provide the service you signed up for: running your agents, processing conversations, showing your inbox and reports (performance of a contract).
- To keep accounts and the platform secure, prevent abuse and fix faults (legitimate interests).
- To manage subscriptions, invoices and accounting records (legal obligation and contract).
- To send essential service, security and policy notices (contract and legitimate interests).
- Marketing emails only with your consent, which you can withdraw at any time.
Data from Meta platforms
When you connect an Instagram professional account, Vigent receives, through Meta’s official APIs, the messages, comments and basic profile information needed to answer your customers. This data is used only to provide the features you turned on for your own account. It is not sold, not used for advertising and not shared with anyone outside the service providers listed below.
You can disconnect Instagram at any time in the dashboard, or remove Vigent from your Instagram or Facebook settings; Vigent then stops receiving data and deletes the stored access tokens. How to request deletion of the data itself is described on our Data Deletion page.
Who receives data
We use service providers for hosting and databases, AI model inference, messaging platforms (Meta, Telegram), transactional email and payments. Each receives only the data needed for its part of the service and processes it under contract and its own policies.
VIGENT LTD does not sell personal data. We disclose it otherwise only when required by law, or to protect the rights and safety of our users.
International transfers
Some providers process data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses, so the data keeps an equivalent level of protection.
How long we keep it
Account data is kept while your account is active. Conversation data is kept while it is needed to provide the service and is deleted when you delete it, disconnect the channel and ask us to, or close your workspace. Unused trial workspaces are purged automatically after a warning. Billing records are kept for as long as UK accounting law requires (usually six years).
Security
We use access controls, encryption in transit, encrypted storage of channel tokens, event logging and proportionate technical measures to reduce the risk of unauthorised access. No internet-connected system can guarantee absolute security; if a breach affects your data we will tell you and the regulator where the law requires it.
Your rights
- Access a copy of your personal data, and have inaccurate data corrected.
- Have your data erased, or its processing restricted.
- Receive your data in a portable format, and object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
- To use any of these rights, email [email protected]. We reply within one month. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Cookies, children and changes
Vigent uses essential cookies for secure sign-in, session continuity and core product functions; it does not use advertising cookies. The service is not intended for children under 16.
We may update this policy as the product or the law changes. The new version is published at this address with its date.