Connect Your Instagram Account to Vigent (Step-by-Step Guide)
A clear, step-by-step walkthrough for connecting your Instagram Business or Creator account to Vigent
Vigent replies to your Instagram DMs, comments, and story mentions automatically, in seconds. To get started, you only need to connect your Instagram account once.
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Before you begin
- Unlike the old flow, this connection does NOT need any Facebook account or Page — you connect directly with your Instagram account (the Instagram Login flow).
- You’ll need a Business or Creator account. Personal accounts can’t connect. Switch in the Instagram app: Settings → Account type and tools → Switch to professional account.
- Do the connection in a web browser — not inside the Instagram app. The app intercepts the login flow and breaks the connection.
- On mobile, always open the link in a browser (such as Chrome) — never inside the Instagram app.
- Tip: Connecting on a desktop computer is easier than on mobile, where the link may open inside the app and break the flow.
Steps to connect
Step 1 — In your Vigent panel, go to the agent channels page and click the black “Connect” button.
Step 2 — (Mobile) If an “Open with…” menu appears, pick a browser (e.g. Chrome) and tap “Just once” — do not choose Instagram.
Step 3 — In the browser, tap “Log in” (don’t open the app). You may see a “Log in” button or a “page isn’t available” screen — tap “Log in” on both. Dismiss any “Open Instagram app” pop-up with ✕.
Step 4 — Enter your Instagram username and password, then tap “Log in”.
Step 5 — A permissions screen opens showing what vigent-IG is requesting access to (your profile, comments, and messages). Tap “Allow”. All permissions are required.
Step 6 — Done! You return to Vigent and see a success confirmation. Click continue — your Instagram channel is live and Vigent now handles your DMs, comments, and stories automatically.
Common connection problems
If you hit one of these during or after connecting, find a fix in the troubleshooting guide:
- The Instagram app opens instead of a browser.
- You get a “future activity” error while connecting.
- After connecting, messages don’t arrive in your panel.