AI customer support, with a human whenever it matters
Routine questions are resolved automatically, while sensitive requests reach your team with the conversation history intact.
Short answer
Vigent’s AI support answers repeat questions automatically and hands sensitive conversations to a human operator with a full summary.
- answers to repeat questions
- Auto
- handed to an operator
- Summary
- alerts in your team’s Telegram
- Instant
- support
- 24/7
What changes from day one
Instant answers to repeat questions
Business hours, service terms, order status, and guides are available without making customers wait.
A unified inbox
Website and messaging conversations live in one place, so your team does not jump between tools.
Handoff with full context
The operator sees the history and summary, then continues without asking the customer to repeat everything.
Improve answers from real conversations
Unanswered questions are surfaced for review and can be added to the agent knowledge after approval.
Ready in three short steps
Pick a template and tone
Choose the recommended support agent and adjust its voice.
Add guides and policies
Add verified guides, policies, and frequently asked questions.
Go live with an operator path
Connect channels and configure how your operators receive handoff alerts.
Common questions
Know exactly what to expect before you start.
Can an operator join an active conversation?
Yes. An operator can take ownership, complete the follow-up, and return future replies to the agent.
Can we see all conversations in one place?
Yes. Conversations from connected channels appear in the Vigent inbox alongside the customer profile.
Can some topics always go to a human?
Yes. Configure topics and phrases that should be marked immediately for human follow-up.
Didn’t find your answer?
Browse the documentation or call support directly.