Every business message, in one inbox
Connect Instagram DMs, Telegram and your website widget to a single AI agent, then manage every conversation from one page: read incoming messages, reply in place, and see each contact’s full record right beside the thread.
Short answer
Vigent’s unified inbox is one screen for every channel, one agent that answers automatically and one CRM record per customer.
- apps in one inbox
- 6
- record per customer
- 1
- lost messages
- 0
- automatic replies
- 24/7
What changes from day one
All channels side by side, nothing lost
Instagram, Telegram, the web widget and dedicated chat links arrive in one list — no more jumping between apps or missing unanswered messages.
The agent answers, you supervise
The AI agent replies using your products and business knowledge; whenever you want, you take over the thread and write yourself — sensitive cases are handed to an operator with a complete summary.
An integrated CRM on the same page
Name, contact details, channels, conversation history, orders and notes for every contact appear next to the messages — a complete record per customer.
WordPress and WooCommerce connection
The official Vigent plugin synchronizes products, prices and stock; send a product card and read order status without leaving the conversation.
Ready in three short steps
Build the agent and add knowledge
Create an agent and add your products, services and business knowledge.
Connect your apps
Connect your channels — Instagram, Telegram and the website widget — and install the Vigent plugin if you run a WordPress store.
Handle everything on one screen
Handle every conversation from one page: the agent replies automatically while you review the important ones and step in when needed.
Common questions
Know exactly what to expect before you start.
How do all messages end up together?
Each channel connects to the agent and its messages arrive in the dashboard’s unified inbox; the originating channel is visible on every conversation, and each contact’s history is unified across channels.
What if I want to answer myself?
You can take over the conversation at any moment and reply directly. While you are active in the thread the agent steps aside, and it can resume afterwards.
What about my WooCommerce store and customer records?
The official plugin synchronizes products and orders so the agent answers from real prices and stock; the contact record builds itself from the very first message and stays editable.
Didn’t find your answer?
Browse the documentation or call support directly.